Join our team!
Are you passionate about coffee and hospitality?
Do you want a role with purpose? A role where you can make a direct impact on people’s lives through our mission of helping prison leavers back into work.
This year we’re growing fast, and we are now looking for a Coffee Shop Manager for our new Hampstead Village shop, opening in July.
While speciality coffee experience is great, it’s not required. What matters most is your positivity and passion for hospitality, ability to lead by example and your willingness to learn and get involved.
This is a full-time role and weekend availability is essential. Previous management experience is preferred.
The kind of person we’re looking for:
Personal Attributes
Positive Leader: Motivates and leads by example, inspiring the team to deliver an exceptional hospitality experience and go the extra mile for guests.
Hospitality Focused: Cares about creating a positive environment for both customers and team members, fostering a supportive and collaborative atmosphere.
Proactive: Taking initiative and being proactive in all tasks and responsibilities.
Enthusiastic: Passionate about our social responsibility ethos and eager to contribute to the cafe’s long-term growth.
Detail-Oriented: Ensures the coffee shop is well-presented, maintaining high standards in both coffee and food quality.
Skill Sets
Operational Management: Takes full ownership of the coffee shop, ensuring day-to-day practices are maintained, including coffee and food quality, financial systems and processes, customer experience, health & safety, and food hygiene & allergen practices.
Coffee Expertise: Ensures the team consistently serves superb coffee, including espresso, filter, and pour-over, while continuously developing their own coffee knowledge.
Financial Acumen: Understands profitability, cost management, and financial elements essential for running a profitable coffee shop.
Training and Development: Passionate about coaching and developing team members, helping them grow in their individual career journeys.
Team Leadership: Constantly inspires and leads the team, keeping expectations and standards high.
Strategic Vision: Actively participates in developing the cafe with a vision for longer-term growth.
If this sounds like you, then please apply for this role!
About Redemption Roasters
As a social enterprise, we think differently to other coffee companies. We’re the world’s first prison-based coffee company.
Our purpose is to reduce reoffending through coffee, providing professional coffee industry training, both inside and outside of prison, and providing pathways to long-term employment via our coffee shops.
You can learn more about us on Instagram @redemptionroasters and at redemptionrosters.com
As a Coffee Shop Manager, you’ll receive:
Competitive salary plus tips Life-friendly hours - no late nights Management training and coaching to support your own personal development Speciality coffee training program, attending cuppings and Roastery visits; Employee Assistance Programme; Passionate working environment and culture; Staff discounts on food and free coffee across London; Cycle to Work Scheme; Up to £400 referral bonus.
Equality and diversity Statement
Redemption Roasters is an international and multicultural business with customers, suppliers, and employees from across the globe. Fostering diversity in the workplace is both right and good for business. Gender, belief, ethnicity, origins, disability, sexual orientation, marital status, age or history of incarceration doesn’t matter. If you perform, you’ll fit in, whoever you are. We welcome applications from people with backgrounds traditionally underrepresented in the specialty coffee industry.
